Troubleshooting

Something not working the way you expected? Check this list first — most issues have a quick fix.

My Changes Aren’t Showing Up on the Website

Most likely cause: You forgot to click Save.

Go back to the item you edited in Directus.
Make your change again.
Click the Save button (blue button, top right corner).
Wait 1–2 minutes, then refresh your website.

I Can’t Log In

Check these things first:

Make sure you’re using the correct Directus login link — not just your website’s URL.
Check that your email and password are typed correctly (watch out for accidental spaces).
If you’ve forgotten your password, click Forgot Password? on the login screen.

If none of that works, contact your developer — they can reset your access.

A Photo I Uploaded Isn’t Showing in the Gallery

Make sure you uploaded it to the “gallery” folder specifically — not the root Files area.
Check that the file format is supported: JPG, PNG, WebP (photos) or MP4 (videos).
Wait a few minutes and refresh the page — large files may take a moment to process.

The Amber Color Highlight Isn’t Working

If you typed *asterisks* around a word and it’s not showing in amber on the website:

Is it in a title field? The amber highlight only works in fields like hero_title, services_title, etc. It does not work in description or paragraph fields.
Did you use single asterisks? Make sure it’s *one asterisk on each side* — not **two asterisks** (that creates bold text, not amber).

The Page Shows Old Information After I Saved

Try a hard refresh in your browser:

Windows: Press Ctrl + Shift + R
Mac: Press Cmd + Shift + R

Your browser may be showing a cached (saved) version of the page. A hard refresh forces it to load the newest version.

I Accidentally Deleted Something

Unfortunately, deletions in Directus are permanent — there is no trash or undo for deleted items or files.

For deleted files (photos/videos): Check if you have a copy on your computer or phone. If not, contact your developer — they may be able to recover it from a backup.

For deleted content items: Contact your developer as soon as possible.

I Edited the Wrong Language

If you accidentally edited the Spanish version when you meant to edit English (or vice versa):

Go back to the item in Directus.
Click the Translations section.
Click the correct language tab.
Make your changes in the right language.
Click Save.

A Button Is Linking to the Wrong Page

Button links are set in the buttons collection under the icon_url field. This is a technical setting — contact your developer to update button links.

I Don’t Know What a Field Does

Check the guide for that section in this documentation — every field is listed with a plain-English explanation. You can also use the All Collections Overview as a quick reference.

None of the Above Solved My Problem

Contact your developer with:

What you were trying to do — be specific (e.g., “I was trying to update the hero title on the home page”)
What happened — what did you see or not see?
A screenshot — if possible, take a screenshot of the problem

The more detail you provide, the faster they can help you.